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Help Any questions?

My order

How to change or cancel an order?
You can cancel / change an order by calling IOMA Customer Service within 2 hours of confirming the order.

How do I get my invoice?
You can access it via the shipping confirmation e-mail, or via My Account / My Orders

How can I check the status of my order?
You can access it via the shipping notification e-mail, or via My Account / My Orders

What is the delivery cost of my order?
IOMA has chosen to use the UPS shipping solution.

We offer free shipping for any order value above USD99,00. Orders under that threshold will incur a delivery charge indicated at the time of validation of the Order.

This solution is fully tracked and deliveries are taking between 48 hours and 96 hours to arrive, once the order is dispatched.

Order processing time is one to two days. This can increase by one or 2 days during high traffic periods as Chrismas.


Which means of payment are accepted?
We accept international Credit Cards : Visa and Mastercard and
We accept card-free payment solutions: Paylib - Paypal

Is online payment secure?
To offer maximum flexibility, we offer several online payment options provided by our leading partners in the field of online payments, implementing proven technologies for your and our security.

Sogenactif, a service provided by our trusted partners Société Générale and Atos Worldline, a world leader in the field of online payment by implementing 3D-secure tools, allowing validation of your identity during the transaction.

You can make your payments directly through your PayPal account on your smartphone, tablet and computer.

I have been asked to pay Customs/VAT charges
You may be asked to pay customs or VAT charges if your order passes through your local customs office.INTUISKIN - IOMA will not refund these charges.

Unfortunately, we have no control over these charges or the costs applicable as these vary from country to country. We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.

To find out what happens if you reject delivery because of customs charges please go to section "Return & Refund".


What delivery methods and options are available?
To give you a maximum traceability and shipping safety, we offer UPS Saver express delivery to the address of your choice.

What is the delivery time?
The standard shipping time is on average 48 hours to 96 hours. Processing time of your order is in gerneral 1 to 2 days. This can increase during one or 2 days at high traffic periods as Chrismas.

Can I have deliveries made abroad?
We deliver exclusively in all North, Cental and South America.

How do I change my delivery address?
You can access it via My Account> My Orders

Return & Refund

Can I get a refund for a purchase?
If you are not satisfied with your purchase, you may notify us of your decision to return your product(s) by e-mail or in the post within 14 calendar days from the date of receipt of your order.
We will fully refund the treatment(s) purchased that have been returned to us provided that the products have not been opened, the protective film and cellophane packaging have not been removed or damaged, and the products have not been used.
Please note, the personalized MA CREME Jour et Nuit treatments cannot be returned.

The IOMA quality department responsible for the inspection of the returned products goes on the state of the product after the return package has been unpacked. We therefore recommend you use robust packaging to avoid any damage to the product during transport; ideally use the original packaging. The invoice corresponding to this purchase should be returned in the package.

To allow you to try the product before opening the package, for some products we provide you with an additional free sample. This offer is valid only for the first purchase of the same product.
We reserve the right to recover our costs of delivery and returns for orders rejected due to customs charges.

How do I return an item?
Download the return form at the bottom of the page, print it and send it completed by email or in the post to IOMA Customer Service within 14 days of receipt of your order.
IOMA customer service will get in touch with you as soon as possible. It will tell you what to do and will assist in preparing the return of products.

Is it possible to exchange a product?
IOMA PARIS products cannot be exchanged.

The package I received does not match my order.
We suggest you immediately inform the IOMA Customer Service Department so that they can take the necessary steps to deal with you.

What are the repayment terms?
We will refund by bank transfer to the account used when ordering, the price of the returned products, if already paid, within 14 (fourteen) days from the date IOMA received the returned products. Any return postage will be paid by INTUISKIN only if the product reimbursement is granted. Otherwise, any return postage will be at your expense.
We do not accept returns, and will not issue a refund on products ordered from other e-commerce sites or in perfumeries. We reserve the right to recover our costs of delivery and returns for orders rejected due to customs charges.

What happens if I reject my delivery because of customs?
We reserve the right to recover our costs of delivery and returns for orders rejected due to customs charges.
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