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Help Any questions?

Our Products & Ranges

What are the ingredients of IOMA products?
Features such as the active ingredients, the texture, the expected benefit, the method of use are described in detail in the product pages.

Can I continue my skin care during pregnancy?
Al ll products from the FACE range may be used during pregnancy and breastfeeding.
In the BODY range, IOMA Gel Drainant Svelt and IOMA Gel Performance Svelt are not recommended for pregnant or breastfeeding women.

What is the shelf life?
All IOMA products will keep for up to 12 months after opening.
This information is available on the pictogram visible on the product packaging

How is the quality of IOMA products guaranteed?
The IOMA Research teams design each treatment as a meticulous and complex blend, with one sole imperative: proven effectiveness for every woman on all skin types.

To achieve this, IOMA Research teams follow strict specifications:
• Selection of the most effective active ingredients in dermo-cosmetic science,
• Concentration of active ingredients at optimum doses to ensure effectiveness,
• Optimization of textures to provide an exceptional sensory level and improve the implementation and effectiveness of care routines.

Are IOMA products tested on animals?
We do not do any testing on animals.

What if I have an allergic reaction?
All products are dermatologically tested and meet the most stringent quality standards and standards of cosmetics.

If you experience a continuous discomfort or an allergic reaction after using a product, we recommend that you follow the directions below:

1 - rinse your skin with cold water as soon as possible to eliminate potential product residue on your skin.
2 - stop using the product but keep it. The product can in some cases undergo a technical inspection.
3 - contact IOMA customer service so we can take care of you and tell you how to proceed.

We have defined a very strict protocol cosmetovigilance to ensure greater transparency and traceability.

How can I keep up to date with IOMA news?
By subscribing to the Newsletter, we will inform you regularly about our latest innovations.

Our skin diagnostics

How can I find the right product for me?
We offer several levels of customization.

The Beauty Routine combination of 3 complementary products depending on your product choice will provide you with a basic beauty routine, allowing you to target your skin's essential needs.

The Express Diagnostics allows us to target your needs with Skin Atlas and offer a beauty package including four complementary products to meet your beauty concerns effectively.

You can contact our beauty advisors at any time by calling +33 4 76 92 85 00 and by email at customerservice@iomaparisusa.com so that you can get advice in choosing your products.

What is the express diagnosis for?
The Express Diagnosis allows us to target your needs and offer a Beauty Combination including 4 complementary products to meet your main beauty concerns effectively.

What is the UV forecast based on?
The UV information which we give you in order to protect your skin better are supplied by internationally recognized meteorological services.
They are refreshed automatically every 3 hours.

Why do we ask for permission to use geolocation?
We use geolocation in order to provide you with updates on the UV conditions whereever you are. We also use it to search for a store which sells the IOMA brand near you in the "Getting here" section.

If you do not allow geolocation by our website, we will provide you with the UV conditions for Paris by default. To search for a store selling IOMA near you, you will have to give your address in the "search" field.

Your choice of geolocation is recorded in a cookie and used the next time you use the site.

How can I enable geolocation if I refused the first time?
If you refused geolocation by our website, we will ask you again in 8 days' time. You can also delete your cookies and this will trigger the request automatically upon the next visit to the site.

Why am I regularly asked to authorize geolocation on my mobile?
To ensure your mobile's positioning data is refreshed, we need to reset the geolocation process, and this is done in the form of a geolocation authorization request.

My samples

Why have I received a test sample of a product I have purchased?
To let you try a purchased product before opening the package it comes in, we provide a free sample for some items.

If you are not satisfied with your product, you can therefore be reimbursed for this purchase.
This offer is valid only for the first purchase of the same product.

My account

What are the benefits of creating an IOMA account?
You get access to basic services such as the history of your orders and invoices, management of your personal contact information, shipping and billing.

You save time with each order by ordering with one click through storing your profile.
You get personalised advice from our beauty experts.

With your account, you can access all your data on different IOMA technology platforms : diagnostic device (service available only in stores where the internet is available), the IOMA A MOI Application on your smartphone and tablet, and the site www.ioma-paris.com.

How do you create your account on the IOMA website?
Simply click on MY ACCOUNT at the top right of the screen, then fill in the online form.

Do I have to create an account so that I can make orders?
You have to create an account so that you can make orders and have access to all IOMA services.

How can I change my personal data?
Log in, then go to the My Account> My personal data section by clicking on the top left of the screen.

How can I change my subscriptions and contact methods?
Log in, then go to the My Account> My personal data section by clicking on the top left of the screen.
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